Effective Date: September 2023
1. Acceptance of Terms
By using the services provided by Natural Hearth (“Company,” “we,” “our,” or “us”), you agree to comply with and be bound by these Terms of Service (“TOS”). If you do not agree to these terms, please refrain from using our services.
2. Returns and Exchanges Policy
Our Returns and Exchanges Policy, as outlined on our website, governs all returns, refunds, and exchanges. By using our services, you acknowledge and accept the terms and conditions stated in our Returns and Exchanges Policy.
3. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand how we handle your data.
4. User Responsibilities
You are responsible for providing accurate and up-to-date information when using our services. You agree not to engage in any unlawful or harmful activities while using our services, and you must comply with all applicable laws and regulations.
5. Faulty or Damaged Items
For products that are faulty or damaged upon receipt, please refer to our Returns and Exchanges Policy for detailed instructions on how to seek resolution.
6. Change of Mind Returns
If you wish to return a product due to a change of mind, our Returns and Exchanges Policy provides specific guidelines for eligibility and the return process.
7. Proof of Purchase
To initiate any return or exchange, you must provide a copy of your original order receipt as proof of purchase, as stated in our Returns and Exchanges Policy.
8. Non-Returnable and Non-Refundable Items
Please be aware that Gift Cards, Credit Notes, and Shipping & Handling costs are non-returnable and non-refundable, as specified in our Shipping & Handling Policy.
9. Contact Information
Before returning any item, you must contact our customer service team via the Get in Touch form, as indicated in our Returns and Exchanges Policy, to discuss your return.
10. Shipping Costs
You are responsible for the shipping costs associated with returning items, and these costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items exceeding $75 in value.
11. Refunds
Refunds for eligible returns will be processed in accordance with the terms specified in our Returns and Exchanges Policy. Please note that it may take time for your bank or credit card company to process and post the refund.
12. Contact Information
If you have questions or need further assistance regarding returns, exchanges, or our services, please do not hesitate to contact our dedicated customer service team at:
- Get in Touch form
- email clearly displayed on our Get in Touch page.
13. Changes to Terms
We reserve the right to modify these Terms of Service