Last Updated: September 2023
At Natural hearth, we are committed to safeguarding your privacy.
This Privacy Policy outlines the types of-
- personal information we collect
- how we use and protect this information
- your choices regarding your personal data.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (processed through PayPal), email address, and phone number.
You can read more about how PayPal uses your Personal Information here https://www.paypal.com/myaccount/privacy/.
Natural Hearth does not store payment information.
1. Information We Collect
We may collect the following types of personal information:
1.1. Personal Information:
- Name
- Contact information, including email address and phone number
- Shipping and billing address
- Payment information (processed through PayPal)
Note: Natural Hearth does not store payment information.
1.2. Transaction Data:
- Purchase history
- Order information
- Customer preferences
1.3. Usage Data:
- Information about your interactions with our website, such as pages visited and products viewed
1.4. Cookies and Tracking Technologies:
- We may use cookies and similar technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences using your browser settings.
2. How We Use Your Information
We may use your personal information for the following purposes:
2.1. Service Fulfillment:
- To provide products or services as per our contractual agreement, including processing payment information, arranging shipment, and delivering invoices and order confirmations.
2.2. Communication:
- To effectively communicate with you regarding your orders, inquiries, or other relevant matters.
2.3. Risk Mitigation:
- To assess and minimise potential risks or fraudulent activities associated with your orders.
3. Data Collection Source
Your data is gathered automatically when you visit our website through the use of cookies, log files, web beacons, tags, or pixels.
4. Cookie Usage and Information Collection
Similar to many websites, we utilise “cookies” to effectively gather and store information concerning visitors to our website. A cookie is a small data file that our server sends to your web browser when you visit our site. This use of cookies aids in enhancing your experience while navigating certain areas of the site.
5. Connecting Cookie Data with Personal Information
We may combine the information obtained through cookies with other Personal Information that you voluntarily provide to us. This serves various purposes, including customising your experience, transactional use, and monitoring site use.
6. Cookie Preferences
Even if you choose not to accept cookies, you can still utilise most of the features on our website, including the ability to make purchases.
7. Data Retention
When you place an order on our site, we will retain your Personal Information in our records unless you request us to erase this information.
8. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review it from time to time for any updates.
9. Data we store
For users that register on our website, we also store the personal information they provide in their user profile. Users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.